Effective Date: January 1, 2026
Last Updated: September 5, 2026
1. Introduction and Scope of Policy
At Koo Plumbing, accessible throughout the Greater St. Louis metropolitan area in Missouri, we respect your fundamental right to privacy and take personal data confidentiality seriously. This Privacy Policy document describes how information is collected, processed, maintained, and safeguarded when you navigate our website or utilize our telephone referral services.
By accessing our digital pages or placing a telephone call to our referral hotline at +1 314 648 0564, you acknowledge and agree to the practices outlined in this policy. If you do not agree with any terms described herein, we advise discontinuing use of this site immediately.
2. Nature of Our Referral Service & No-Form Architecture
Koo Plumbing operates strictly as an independent matching and referral resource designed to connect property owners in St. Louis City and St. Louis County with third-party, independent licensed plumbing contractors.
Unlike conventional contractor directory websites, we do not require or provide digital web contact forms, appointment booking forms, or user account registration. We do not harvest email addresses, social media profiles, or home floor plans through digital input fields. All real-time service requests are initiated through direct telephone calls placed by the consumer.
3. Information We Collect Automatically (Technical Data)
When you browse our web pages, our web hosting servers automatically generate standard diagnostic server access logs. This technical telemetry data does not identify you as an individual by name. Typical technical records include:
- Internet Protocol (IP) Addresses: Used for geographic traffic routing, security verification, and server DDoS mitigation.
- Browser Specifications: Details regarding browser family (Chrome, Safari, Firefox, Edge), operating system, device screen resolution, and language settings.
- HTTP Referrer Headers: The referring URL from which you navigated to our website.
- Timestamped Page Requests: The exact date, time, and URI path of files requested on our server.
- Network Bandwidth & HTTP Status Codes: Data transfer size and server response codes (such as 200 OK, 301 Redirect, or 404 Not Found).
4. Information Processed During Telephone Communications
When you initiate a telephone call to our hotline at +1 314 648 0564, telecommunication carriers transmit basic call metadata necessary to route your call to an available independent contractor. This information may include:
- Caller Identification (Caller ID): The phone number from which the call originated, along with carrier-provided caller name data if available.
- Call Timestamps & Duration: Time of call initiation, connection duration, and termination timestamp.
- Geographic Routing Signals: Area code and telephony exchange data used to match your call with a local contractor serving your St. Louis municipality.
- Verbal Information Voluntarily Disclosed: Details you share with the dispatch agent or independent plumbing technician, such as your residential street address, description of the plumbing emergency, and preferred scheduling windows.
5. Telephony Infrastructure & Call Recording Disclosures
Telephone referral connections may be facilitated through licensed telecommunication carriers and Voice over IP (VoIP) routing systems. In compliance with applicable federal laws and Missouri Revised Statutes, telephone calls placed to our referral hotline may be monitored or recorded for quality assurance, dispatcher training, and dispute resolution purposes.
If a call is subject to monitoring or recording, an automated audible disclosure will notify you at the beginning of the call. Continuing the telephone call following this verbal notification constitutes your affirmative consent to call monitoring and recording for quality verification.
6. Strict Prohibition on Selling Consumer Data
Koo Plumbing maintains an uncompromising policy regarding user data monetization:
We do not sell, rent, lease, trade, or barter your telephone number, name, location, or communication logs to third-party data brokers, telemarketers, or marketing aggregators. Information collected during telephone referral calls is utilized solely for the functional purpose of connecting you with an independent plumbing service provider in your local St. Louis neighborhood.
7. Cookies, Analytics, and Web Tracking Technologies
Our website operates with minimal digital footprint requirements. We may utilize basic, privacy-respecting website analytics and essential session cookies to evaluate aggregate site traffic patterns, assess page rendering speed, and improve mobile device readability.
Cookies are small text files placed on your computer or mobile device by your web browser. You maintain full control over cookie storage through your browser settings. You can configure your browser to reject all non-essential cookies, delete stored cookies upon browser exit, or notify you when a cookie is transmitted. Refusing cookies will not restrict your access to our website or hinder your ability to dial our referral hotline.
8. Third-Party Service Providers and External Hyperlinks
Our web pages and communication networks may interface with vetted third-party service providers, including cloud hosting vendors, domain registrar infrastructure, telecommunication telephony carriers, and public mapping services. These vendors process data exclusively under our instruction to maintain system stability, security, and telephone connectivity.
Our website may occasionally contain informational hyperlinks to external public resources, municipal utility portals (such as the Metropolitan St. Louis Sewer District or Missouri One Call 811), or local community references. We do not exercise administrative control over external websites. We encourage users to review the respective privacy statements of any third-party website they visit.
9. Independent Contractor Data Practices
Please be advised that independent plumbing contractors connected through our referral service are separate business entities. When you communicate with an independent contractor on-site or over the phone, any personal information, invoices, billing records, payment methods, or service agreements created between you and that contractor are governed by the contractor's independent business policies and customer agreements.
10. Data Security and Safeguards
We implement industry-standard physical, electronic, and procedural safeguards to protect against unauthorized access, alteration, disclosure, or destruction of web telemetry and server logs. All digital communication between your web browser and our server is secured using Hypertext Transfer Protocol Secure (HTTPS) with TLS encryption.
While we follow recognized information security protocols, no method of transmission over the Internet or electronic telephony network is 100 percent immune to potential interception. We advise callers to avoid disclosing sensitive personal financial numbers (such as bank account or credit card numbers) over unverified initial telephone triage calls.
11. Data Retention Schedules
Technical server access logs are retained on a temporary cyclical schedule, typically purged automatically within 30 to 90 days unless required for ongoing server security diagnostics, legal compliance, or forensic threat analysis. Telephony call routing records are retained only as long as necessary for administrative billing reconciliation, fraud prevention, and regulatory carrier reporting.
12. State-Specific Privacy Rights (Missouri & CCPA/CPRA Notice)
Residents of various jurisdictions, including Missouri and California (under the California Consumer Privacy Act / California Privacy Rights Act), possess specific legal rights concerning personal data:
- Right to Know & Access: The right to request disclosure of categories of personal information collected and the specific business purpose for collection.
- Right to Deletion: The right to request deletion of personal information held, subject to legal and regulatory retention obligations.
- Right to Opt-Out of Sale: Because Koo Plumbing does not sell consumer personal data, no opt-out mechanism is required.
- Right to Non-Discrimination: You will never be denied services or charged differentiated rates for exercising any statutory privacy rights.
13. Consumer Dispute Resolution & Inquiries
If you have questions regarding the handling of your call records, or if you believe your phone number was dialed or routed in error, you may contact our administrative support line to request a review of your call routing record. We take prompt action to investigate telephony anomalies and ensure that consumer preferences are honored across all partner routing channels.
Our management team is dedicated to maintaining high privacy standards across the City of St. Louis and all surrounding municipalities in St. Louis County, from Chesterfield and Wildwood to Florissant and Oakville.
14. Protection of Children's Privacy
Our website and referral services are intended exclusively for adult homeowners, commercial property managers, and authorized residential decision-makers aged 18 and older. We do not knowingly solicit, collect, or maintain personal information from children under the age of 13 under the Children's Online Privacy Protection Act (COPPA). If we become aware that an underage individual has submitted personal data, we take immediate corrective steps to delete such records from our databases.
15. Do Not Track (DNT) Signals
Certain web browsers transmit "Do Not Track" (DNT) signals to websites. Because industry-wide technical standards for interpreting DNT signals have not reached universal consensus, our systems do not alter their diagnostic server logging in response to generic browser DNT headers. However, we do not track your browsing activity across unrelated third-party websites.
16. Modifications to This Privacy Policy
Koo Plumbing reserves the right to amend, update, or revise this Privacy Policy periodically to reflect changes in legal statutes, municipal regulations, or telecommunication operational standards. Any updates will be published directly to this URL with an updated "Last Updated" timestamp. We encourage users to review this page periodically to remain informed about our data safeguarding measures.
17. Contacting Our Privacy Compliance Team
If you have questions, inquiries, or privacy concerns regarding this policy, or if you wish to exercise any applicable consumer privacy rights, you may reach out directly to our St. Louis administrative dispatch center by calling +1 314 648 0564 during standard operational hours.